Our warranty is broken down into two sections: Model OA+ and all other ceramic armor.
Summary of warranty periods:
OA+ armor: 5 years from date of purchase.
All other GTS-built armor: 10 years from date of purchase.
Lifetime Replacement Guarantee: GTS shall replace any armor that saves the user from one or more ballistic threats, as supported by a police report. If your GTS purchased armor has saved your life - please let us know and you will receive a full replacement at no cost to you.
Lifetime Repair Guarantee: GTS shall offer inspection and repair services on ALL of its sold armor for the lifetime use of such armor. The expense of shipping shall be borne by the customer. All labor for such repairs shall be borne by GTS at no cost to the customer. Repairs shall include activities such as cover repair, edge fabric replacement, or plate inspection. If the plate is found to be damaged in such a way that it is no longer viable, the plate will be retired and the replacement cost is the responsibility of the customer. If the damage was caused by GTS workmanship, then the replacement cost will 100% be the responsibility of GTS in accordance with the full warranty below.
GTS warrants that its ballistic products comply with the National Institute of Justice’s (“NIJ”) Ballistic Resistance of Body Armor, NIJ Standard 0101.07 for the applicable NIJ threat level designated on each plate’s label (when properly used as part of a system complying with that standard, (as may or may not be required). OA+ series: 5 years from date of purchase. All other GTS built armor: 10 years from date of purchase.
GTS warrants that the ballistic plates shall be free from defects in ballistic material and workmanship (12 months), as exclusively determined in accordance with the NIJ-07 ballistic performance levels and testing protocols defined below in “Ballistic Performance Specifications”. Ballistic plates shall in no event be worn or used after the expiration of this warranty period, which is their maximum useful life. Other events and conditions may also shorten their useful life, and result in serious injury or death. The user must understand and follow all Product Warnings. The foregoing express warranty shall in all events be void as to any ballistic plate that has been subjected to misuse, abuse, accident, neglect, unauthorized alteration, breakage, interruption, damage, improper storage or handling, or unauthorized repair or service. Ballistic plates shall always be used in accordance with GTS current warnings, instructions, and safety guidelines, which may be found at www.gilliamtechnicalservices.com.
The above warranty is the sole and exclusive warranty made by GTS with respect to its ballistic products. The warranty shall not be enlarged by any representations, descriptions, course of dealing, trade usage, technical advice, service, samples, models, or otherwise, nor shall they be altered or expanded by any acts, statements, or agreements of any dealer, employee, or agent of GTS (other than in writing by a duly authorized officer of GTS). GTS (Gilliam Technical Services) MAKES NO OTHER WARRANTIES (EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE) INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE OR MERCHANTABILITY.
Limited Remedies: Buyer shall immediately cease all use of any ballistic plate upon discovery of any defect, and shall within 10 days after any defect is discovered, return the ballistic plate (at buyer’s expense) to GTS facility. All returns must include (1) proof of purchase and issuance, and (2) documentation specifying the claimed defect and all relevant supporting information. A Return Authorization Number (RA#) must be obtained from GTS prior to returning the product.
To obtain an RA#, email info@gilliamtechnicalservices.com. In the event that GTS determines that a ballistic plate is defective during the applicable warranty period in accordance with the “Ballistic Performance Specifications” set forth below, GTS agrees to (at its election, and as the sole and exclusive remedy for breach of any warranty) either replace, repair, or issue a pro-rated purchase price credit for the returned ballistic plate. IN NO EVENT SHALL GTS BE LIABLE FOR ANY PUNITIVE, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, ANTICIPATED OR LOST PROFITS, INCIDENTAL DAMAGES, LOSS OF TIME, OR OTHER INDIRECT LOSSES OR EXPENSES THAT ARISE FROM ANY CAUSE RELATING TO ITS BALLISTIC PRODUCTS, REGARDLESS OF THE FORM OF THE ACTION, WHETHER IN TORT (INCLUDING NEGLIGENCE), CONTRACT, STRICT LIABILITY OR OTHERWISE, AND REGARDLESS OF WHETHER THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH CONSEQUENTIAL DAMAGES. NOTWITHSTANDING ANY CONTRARY PROVISION, IN NO EVENT SHALL THE TOTAL LIABILITY OF GTS (TOGETHER WITH THE LIABILITYOF ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS) EXCEED THE PURCHASE PRICE ACTUALLY PAID FOR THE PLATE THAT GIVES RISE TO SUCH LIABILITY.
State Laws: The laws of some states do not permit certain limitations on warranties or remedies. In the event such a law applies, the foregoing limitations are amended insofar, and only insofar, as required by said law.
Ballistic Performance Specifications NEW BODY ARMOR SYSTEMS: Each body armor system sold in connection herewith has been determined by GTS to meet the National Institute of Justice’s (“NIJ”) Ballistic Resistance of Body Armor, NIJ Standard-0101.07 for the applicable NIJ threat level designated on each ballistic label. This certification by the Company is only valid as of the time of sale and is not applicable to any used body armor system.
USED BODY ARMOR SYSTEMS: In order to confirm and/or measure the ballistic performance of used body armor systems, GTS may, at its discretion, conduct the following testing with respect to returned used body armor system(s) sold in connection herewith: 1. The Company uses a destructive V50 testing procedure to evaluate used body armor system performance. This V50 testing is conducted in accordance with NIJ 0101.07 using velocities found in Table 4 for the NIJ threat level designated on the body armor system label. A V50 result that is less than the highest NIJ reference velocity for the specified NIJ threat level + 20 fps may be considered by GTS to be an unsatisfactory initial test result. 2. In the unlikely event of an unsatisfactory initial test result GTS will conduct a review of all test data and perform the same test procedure on up to four (4) additional used body armor systems that (i) are of similar age and wear characteristics as the first used body armor system that was tested, and (ii) were manufactured from the same lot of ballistic material as the first used body armor system that was tested. If any test results of these additional four (4) samples also are unsatisfactory, then GTS will either replace, repair, or issue a pro-rated purchase price credit for a returned ballistic plate manufactured using the same lot of ballistic material in accordance with the Limited Remedies section above.
Notwithstanding any contrary provision or representation, compliance with these Ballistic Performance Specifications for any used body armor system shall be determined exclusively by GTS. Any ballistic performance or other tests performed by a buyer, user, government agency, laboratory, or any other party not expressly authorized by GTS shall not be valid in any manner whatsoever for purposes of this warranty. These Ballistic Performance Specifications are limited to only those threats specifically identified in the NIJ 0101.07 for the threat level designated on the ballistic plate label, and do not include any special or other threats.
Warnings:
WARNING: Failure to follow all warnings and instructions can result in serious personal injury or death.
WARNING: CHOOSE THE CORRECT PROTECTION! Serious injury or death can otherwise occur!
WARNING: Law enforcement and military activities are inherently hazardous and unavoidably dangerous activities. These ballistic products will NOT provide protection from all threats potentially faced in the line of duty. A ballistic product is intended merely as a last resort measure to reduce these risks as a result of exposure to the threat described in the Threat Level and Standard, after all other actions and methods to preserve your safety have failed. Always carefully select the proper protection and utilize other actions and methods to protect your safety.
WARNING: Make certain the ballistic plate is positioned in the vest carrier so that the “WEAR FACE” is toward the body. Inserting the ballistic plate improperly will render it ineffective and expose the user to increased risk of serious injury or death.
WARNING: For maximum protection, this ballistic plate, along with any vest, carrier or jacket, must fit properly. Choose the correct size. Carefully inspect prior to each use. Replace damaged or worn ballistic plates, vests, carriers and jackets immediately.
WARNING: This ballistic plate does not protect against sharp‐edged or pointed objects.
WARNING: This ballistic plate is designed to lessen, but not eliminate, the risk of injury or death ONLY from those threats described for the specific “Threat Level” indicated on the Certification Label as described in NIJ Standard 0101.07 (as in effect on the “Date of Manufacture” shown on the Certification Label). Each user should read and fully understand that Threat Level and Standard and the limitations on the protection afforded.
WARNING: This ballistic plate does not provide protection against bursting munition threats such as IED’s, mines, hand grenades or mortar fire. Serious injury or death can occur. Always carefully select the proper protection.
WARNING: This ballistic plate is NOT a “BULLET PROOF VEST” even for those specific projectiles included within the specified threat level. This ballistic plate provides limited protection to the areas of the body covered by the ballistic panel. Stopping such projectiles will nearly always result in some degree of injury such as severe bruising, broken bones, bleeding, internal injury, or even death. In addition, at some angles projectiles can ricochet or deflect off of this ballistic plate causing serious injury or death to the wearer or bystanders.
WARNING: This ballistic plate provides no protection to areas of the body that the ballistic plate does not cover.
WARNING: Do not intentionally get shot with any bullet or other projectile while wearing this device. INTENTIONAL CONTACT WITH A BULLET OR OTHER PROJECTILE ALWAYS CARRIES THE RISK OF SERIOUS INJURY OR DEATH.
WARNING: Do not use this ballistic plate if it (1) has been struck (by a bullet, projectile, or otherwise), hit or dropped, or (2) is chipped, cracked, delaminated or separated, or (3) shows any other physical change. Any of the foregoing may either cause the ballistic plate to be ineffective or indicate that it has become ineffective, exposing the user to increased risk of serious injury or death.
WARNING: Do not soak, submerge, wash, spray, or dry‐clean the ballistic plate. Do not expose the ballistic plate to detergent, bleach, or cleaning solvents. Do not iron the ballistic plate (or vest, carrier or jacket with plate inserted). Doing any of the foregoing may cause the ballistic plate to be ineffective, exposing the user to increased risk of serious injury or death.
WARNING: Do not remove or obscure the label/ballistic tag.
